PRIVACY POLICY — LEVANTIZ

Levantiz (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us through our online platforms.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you place an order or create an account, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment information (processed securely through third-party payment gateways; we do NOT store credit/debit card details)

b. Automatically Collected Information

When you browse our store, we automatically receive:

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Cookies and tracking data

This information helps us improve user experience and site performance.

c. Optional Information

If you contact us via WhatsApp, social media, forms, or email, we may receive:

  • Images
  • Messages
  • Feedback or reviews

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate order updates and offers
  • Improve customer experiences
  • Detect fraudulent activity
  • Customize and improve our website
  • Conduct analytics and store performance monitoring
  • Provide customer support

3. Sharing Your Information

We may share your information with trusted third parties only when necessary, such as:

  • Payment processors
  • Courier and delivery partners
  • Shopify and integrated apps
  • Marketing and analytics tools (e.g., Facebook Pixel, Google Analytics)

We DO NOT sell, trade, or rent your personal information.

4. Cookies

Our site uses cookies to:

  • Maintain your shopping cart
  • Recognize your browser
  • Improve website speed and performance
  • Provide targeted ads on social media platforms

You can disable cookies in your browser settings at any time.

5. Data Protection & Security

We take reasonable precautions to protect your personal data.

However, no method of transmission over the Internet is 100% secure.

We use SSL encryption and Shopify’s secure servers to safeguard your information.

6. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your data (where legally allowed)
  • Opt out of marketing communications

7. Retention of Information

We retain your information for as long as:

  • Your account is active
  • Required to fulfill orders
  • Necessary to comply with legal obligations

8. Third-Party Links

Our website may contain links to third-party sites.

We are not responsible for their content, privacy practices, or policies.

9. Shopify Hosting

Our store is hosted on Shopify Inc.

Shopify provides the online e-commerce platform that enables us to sell products to you.

Shopify stores your data on secure servers, behind firewalls, and compliant with PCI-DSS standards.

For more details, refer to Shopify’s Privacy Policy.

10. Additional Brand Policies

10.1 Use of Public Social Media Content

Any content (photos, videos, reviews, posts, captions, etc.) publicly shared by users on social media platforms may be used by Levantiz for:

  • Reviews
  • Testimonials
  • Ads
  • Marketing posts
  • Website listings

By posting content publicly, users grant Levantiz a non-exclusive right to use it.

Users cannot claim or dispute usage of publicly shared content, unless they remove the post or change its visibility to private.

We do not use private or restricted content without permission.

10.2 Payment Responsibility Policy

Levantiz is ONLY responsible for payments made directly to our official online payment channel under the account name “Levantiz.”

Any payments made to riders, individuals, or courier companies are NOT our responsibility.

We do not handle personal cash transfers or payments outside our official account.

Customers must resolve issues with such unofficial payments directly with the person or courier involved.

We accept liability only for payments deposited into our verified, official account.

11. Changes to This Policy

We may update or modify this Privacy Policy at any time.

Changes take effect immediately upon posting on the website.

12. Contact Us

For privacy concerns, questions, or requests, contact us at:

Levantiz

Email: infolevantiz@gmail.com
WhatsApp: 0314-6799771
Address: Karachi Pakistan